From Customer Service To Sales Career At International Software Company
How Gianluca Fazio found his calling after 5 years in customer service.
Uni grad?
No
Prior sales experience?
No
Professional background
Customer Service
I was trying to get a job that would make me really good at sales. And I didn't know that tech sales had so many opportunities.
The Challenge
In 2017, Gian started his career in customer service after graduating from high school.
Throughout his time in the industry, Gian discovered his passion for people-facing roles.
He enjoyed the outgoing, interpersonal nature of his role, and looked to take things to the next level in 2022 when he founded his own media agency.
Through this experience, Gian discovered his enjoyment for sales, and became set on having a sales career.
He was looking for an industry that had a structured environment and experienced sales leaders to hone his sales craft.
However, when he started to apply for sales roles on Seek & Indeed, he felt confused on which roles were right for him.
I was trying to get a job that would make me really good at sales. And I didn't know that tech sales had so many opportunities.
The Solution
Gian came across business sales after applying for an Earlywork role.
After attending a Business Sales Group Interview, Gian knew that business sales was for him.
His biggest reason?
Seeing the long term career progression of sales professionals that sold products that other businesses used compared to those who stayed in consumer sales.
Here’s more context.
In Australia, entry level business sales roles earn an average of $95k per year*.
Within 4-5 years of starting in business sales, you could be selling to 1000+ employee companies and have a total package north of $250k+ per year.
But why are packages in business sales so high?
It all comes down to what you’re selling - business-to-business software tools (ie: UberEats).
Sales is the second most in-demand role for most companies with clients that are businesses (behind product specialists) as reps are responsible for finding new business customers to adopt their tools.
Yet, there’s a distinct skill shortage as many job seekers think they require a business background or previous sales experience to get started - which simply isn’t true.
I was looking for somewhere that specialised in training salespeople. BrightHR has been the perfect company for me to start my sales career.
The Results
After attending a Business Sales Group Interview, Gian was shortlisted for his engagement with the session activities.
Gian was introduced to BrightHR, a global HR software company that was part of our Employer Network and started his business sales career.
